Thank you for choosing ASCL. This is your written confirmation about your booking and the price we have agreed. Please make sure that all information provided is absolutely correct. In case of any discrepancy, you are requested to bring it into our notice right away. This is required as we are in the process of issuing your tickets and any changes at a later date may not be possible.
1. All Tickets are Non-refundable, Non-changeable and Non-transferable unless otherwise specified.
2. Passengers must ensure that all names are correct as per their passports and that the travel itinerary is correct. Changes may not be permissible after the tickets are issued and a payment for a new ticket may be charged. pp stands for Per Passenger.
3. Passengers must be at the airport 3 hours before departure as tickets cannot be refunded or changed due to no show at the airport.
4. Passengers are responsible for all travel documentation including visas. Visas may be required for the entire journey both for the destination and/or transit. Visas must be secured before ticket issue. Tickets cannot be refunded for failure to obtain a visa.
5. Kindly inform on the same day upon receipt of e-mail if there is any correction required in your names / dates etc. within working hours of the relevant consultant. The email must be checked as a whole and not just in part. Changes are subject to the availability, in case of delayed response by client, any errors/changes shall be subject to charges to rectify the error. Ensuring that the payment reflects in our account by the deadline/due date is clients’ responsibility and any delays in the payment shall be a breach of payment deadline. Please note your relevant Consultant’s working hours to ensure timely communication.
6. Email reply by clients is just a secondary step taken as precaution to avoid agent mistakes and is not a requirement to be considered as an agreement by client. The agreement is formed as and when your flight is booked over the phone. This is just another mode of communication for the AKAL.
7. Passport ,Visa & Health Recommendation :-
• 7.1 Passports must be valid for at least 6 months beyond the period of your stay.
• 7.2 ESTA visa is a mandatory requirement for all USA bound travel including transiting the USA.
• 7.3 ETA visa is a mandatory requirement for all Australia bound travel including transiting Australia.
• 7.4 If your flight has a change involving two different airports with the itinerary, it is your responsibility to organize the transfer to the right airport and also check the transit visa requirement.
• 7.5 If you have booked code-share flight, terminal change may be there and you may require transit visa for changing the terminals. Please check with the embassy or airline directly for checking visa requirements in case of terminal change
• 7.6 AKAL Travel is not responsible for the VISA formalities. Please consult the relevant embassy or consulate for this information.
• 7.7 Health Recommendation: Recommended inoculations for travel may change at any time. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip
8. New passport regulations for Travellers to the U.S.A.
The United States of America has made it mandatory, that anyone flying to the US for holidays or business under the Visa Waiver Program must hold the latest Biometric Passport or a Machine Readable Passport that contains an electronic chip, even if the electronic visa has been granted. The biometric passport has a sequence of lines, that can be swiped by the US Customs/Immigration/Border Protection officers that will quickly confirm the passport holder’s identity and collect other information about the holder.
VWP visitors arriving in the US without the Biometric Passport would be denied entrance into the country. Travellers among the VWP countries are encouraged to check with their passport issuing authority to be in possession of a biometric passport. Travellers with an immediate travel plan, who are unable to possess such a passport, may apply for a US visa at the respective embassy or consulate.
9. New passport regulations for Travellers to the South Africa.
South African travel requirements for minors travelling to and from South Africa. New requirements, introduced by the South African Department of Home Affairs from 1 June 2015, specify that all minors (children under 18 years) are required to produce, in addition to their passport, an Unabridged Birth Certificate which shows the details of both parents for all international travel to and from South Africa. Travellers will be asked to produce the required documentation at check-in for each flight.
10. THE MINIMAL DEPOSIT PAYABLE IS 250 GBP if agreed. The initial deposit is non- refundable and is required within 24 hours of reservation to ensure Travel Consultancy services and maintain seat Reservation. Tickets are only issued once agreed, replied or confirmed by the traveller. Issued tickets are non-refundable, non-changeable and non-transferable (unless specified).
11. It is the passenger/cardholder’s responsibility to ensure that Payments/documents and all requirements for the reservation must be completed by the deadline provided in the email correspondence. Any delays (however minor) render your booking unusable as per system and it is treated as a breach of contract. All deadlines are provided after considering the system timelines and cannot be altered as we do not have control over such automated systems. Moreover, sending details after working hours as communicated by agent in his signature, also are considered as received next day
12. Insurance / Travel Insurance: – The Company strongly recommends that the Client takes out adequate travel insurance. The Client is herewith recommended to read the terms of any insurance to satisfy them as to the fitness of cover. The Company will be pleased to quote you for insurance.
13. AKAL SWIFT CONSULTANTS is a retail agent dealing in worldwide flights and holiday packages.
14. All Money paid by you for the flight/ holidays are ATOL protected by the civil aviation authority (For all airlines covered by IATA). We act as a booking Agent on behalf of Airlines. This means that we are responsible for making your booking with Airline in accordance with your instructions, However we have no further liability to you in case of airline goes out of operation or bankruptcy.
15. Changes:-
If you wish to change any item – other than increasing the number of persons in your party/ booking
– And providing we can accommodate the change, you will have to pay an amendment Fee of GBP
50.00 per booking plus the airlines/ supplier charges (if any) .From time to time we are required to collect additional taxes . You will be informed for any additional taxes prior to ticket issuance/ reissuance. After ticket issuance most of the airlines do not allow changes. In case of schedule
change by Airline we won’t be responsible it is your duty to check the timings of your trip before 72 hours of your departure. You can always call us on 01474392594. In case of emergency you can reach us on 07515866488.
16. Cancellation :-
a. Cancellation before ticket issuance: – Should you or any member of your party be forced to cancel your flight or holidays, we must be notified by the person who made the booking and who therefore responsible for the payment of cancellation charges
b. Cancellation after ticket issuance: – Cancellation after ticket issuance will result in loss of 100
% of total cost of all travel arrangements in most of cases. Please consult with your travel consultant. Low cost airlines/Charter flights carry a 100 % cancellation fee in both conditions before or after ticket issuance.
17. All tickets/vouchers expire immediately after the date of departure (for one way tickets) and immediately after the date of return (for return tickets). No complaints, changes, refunds or corrections are entertained on expired tickets/vouchers.
18. Force Majeure:-
We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations
, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat or war, riot, Civil Strife , industrial Dispute including air traffic control disputes, terrorist activity, natural & nuclear disaster, fire or adverse weather conditions , technical problems with transport, closure or congestion of airports or ports, cancellation of schedules by scheduled airlines. You can check the current position on any country by contacting the foreign and commonwealth office.
